Shipping & returns

Algemene info

Delivery time: 2-3 working days (The Netherlands).
Delivery time: 5-10 working days (Rest of Europe).
At this time, we don’t ship worldwide.

Shipping fees include handling and packing fees as well as postage costs. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are appropriately sized, and your items are sufficiently protected.

Free shipping:
ZONE 1  for orders over €30 = FREE SHIPPING
ZONE 2 for orders over €65  = FREE SHIPPING
ZONE 3 orders over €99  = FREE SHIPPING

Shipping costs

Zone 1 = €6.75

– The Netherlands (incl. Waddeneilanden)

Zone 2 = €9.30
– Austria
– Belgium
– Denmark (excl. Faroe Islands and Greenland)
– France (incl. Corsica & Monaco)
– Germany
– Italy (excl. San Marino & Vatican City)
– Luxembourg
– Spain (incl. Balearen, excl. Canary Islands)
– Sweden

Zone 3 = €12.00
– Andorra
– Canary Islands
– Cyprus
– Estonia
– Faroe Islands
– Finland
– Greece
– Greenland
– Ireland
– Latvia
– Liechtenstein
– Lithuania
– Malta
– Poland
– Portugal (incl. Azoren en Madeira)
– San Marino
– Slovakia
– Slovenia

returns and refunds

Not happy with your products? We’re sorry to hear that. We will gladly help you to solve the problem. 

Returns
You have 14 days to return an item after the date that you receive it. To be eligible for a return, the purchased product must still be in its original packaging, and in the same condition as when you purchased it. We require the original receipt or proof of purchase to be eligible for a return.

Want to return an item? Simply send us an email at info@mistermate.nl, or use the contact form, and we will help you out. 

Refunds
Once we have received your item, we will let you know that we received it and that we are in the process of evaluating it. We will let you know the status of your refund as soon as we have finished inspecting your item.

If we approve your refund, we will refund it to the original method of payment. Depending on your card issuer’s policies, you will receive a refund in 10 working days.